Support+
For Early Stage Businesses
Support and the security tools your small business needs.
One affordable monthly price.
Your job is to run your business. Add value. Increase productivity. Build relationships. Grow.
Our job is to let you focus on that – by taking the hassle of business technology off your plate and giving you the peace of mind you need.
With Support+ we combine responsive, lightweight IT support and the necessary technologies for your growing business.
Designed for early stage businesses, we take away the burden of securing and managing your business tech.
Support+ Features
Comprehensive Technical Support
Access to friendly tech experts 8 hours per day, 5 days per week. This includes troubleshooting and resolving common issues with software and hardware.
Proactive IT Strategy Sessions
Fortnightly check-in meetings to discuss optimisation opportunities and provide updates on support and AOB.
Note: Implementing IT projects or complex changes may require a separate service agreement, which will require approval.
Conversational Support & Helpdesk Access
The most convenient way for your team to report issues or ask questions is through Slack. There is no need for emails, forms, or calls! Our team is available at the drop of a message, bringing our partnership closer. We ensure that everything in Slack also syncs with our ticketing system so everything is logged. You can also access our IT Helpdesk Portal for IT onboarding and offboarding support.
IT Onboarding/Offboarding
The account creation process includes a 30-minute IT induction call, and IT offboarding covers managing accounts for departing employees. You are entitled to two combined IT onboarding and offboarding requests each month. Any requests over this limit will result in an additional fee.
IT Hardware Procurement Assistance
Expert guidance for selecting and purchasing IT hardware tailored to your business needs.
Security and Data Protection
We offer more than just essential IT support to better support your team’s growth. We provide value-added services such as regular laptop security updates, device health check and inventory management. Antivirus software is also available for an additional but affordable monthly subscription.
“Seeto’s service is always excellent and straightforward. They are professional, knowledgeable and friendly. Having them as an extension of the team has been a huge weight off our shoulders.”
“Seeto seamlessly handles our onboarding, resolves tech issues, and supports our business with our Cyber Essentials certification. I highly recommend them for a reliable business tech setup with built-in scaling capability.”
Why choose Support+
Save Monday
Seeto Support+ is significantly cheaper than hiring your own experienced IT support staff.
Doing it yourself may feel like a short-term money saver but it’s a false economy if it takes time from adding real value to your business.
Increase Productivity
With seamless efficiency, our user-friendly tech stack lets your employees work remotely, on-site or on the move.
Embrace Evaluation
During any due diligence or compliance process, your business technology systems will be closely evaluated. We ensure they meet the highest standards
Prepare for Growth
You’ve developed a great service, built a top team and won prestigious customers. Growth beckons – and Support+ is designed to scale as fast as you do.
Rest Easy
Your business systems are in safe hands and will always be up-to-date and secure.
Onboard & Offboard Right
Providing new employees with the right tech tools and a warm welcome on their first day sets the stage for a positive onboarding experience. Equally important is safeguarding your data when they move on, reinforcing that your business prioritises both quality and efficiency.
Onboarding
It’s easy to get started with us
Sometimes, the biggest hurdle to outsourcing your business tech is the perceived burden of the switch itself. That’s why we’ve made our onboarding process as smooth and constructive as possible. We start as we mean to go on.
Support+ has a simple, streamlined onboarding process that sets a solid foundation for excellent service and support to your team.
We’ll provide you and your team with access to our service desk portal via the web and email, as well as set up our Slack bot, which offers support to your team whenever and wherever they need it.
We work with you to design and document your onboarding and offboarding processes, ensuring we fully understand your requirements. We will help you to identify and address common security weaknesses to protect your business from cyber-attacks and keep your data safe.
We can also refer you to our preferred hardware and software resellers if you do not already have these relationships.
value to your business
